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ABDflow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website abdflow.com or use our enterprise AI software products and services. We comply with the Digital Personal Data Protection Act 2023 (DPDP Act) of India, the Information Technology Act 2000 and its Rules, and the General Data Protection Regulation (GDPR) for our global users. By using our platform, you consent to the practices described in this policy.
We collect information you voluntarily provide: name, email address, phone number, company name, job title, billing details, and any communications you send us. We automatically collect technical data: IP address, browser type and version, device information, operating system, referral URLs, pages visited, time and date of access, and usage patterns via cookies and similar technologies. For enterprise clients, we may process data you upload to our platform solely for providing our services, acting as a data processor under your instructions.
For users in the European Economic Area, we process your data based on: (a) your consent, which you may withdraw at any time; (b) the necessity to perform our contract with you; (c) our legitimate interests in operating and improving our services, provided these do not override your fundamental rights; and (d) compliance with legal obligations.
We use your information to: provide, maintain, and improve our enterprise AI software products; process transactions and send related information; communicate with you about updates, support requests, and promotional materials (with your consent where required by law); ensure platform security, prevent fraud, and enforce our terms; comply with legal and regulatory obligations; analyze usage trends and improve user experience; and personalize content and recommendations.
Third-party vendors, including Google, may use cookies or similar technologies to serve ads based on a user's prior visits to ABDflow or other websites. Google uses the DoubleClick DART cookie and other advertising cookies to enable Google and its partners to serve ads to users based on their visit to ABDflow and/or other sites on the Internet. ABDflow uses consent mode so ad storage, ad user data, ad personalization, and analytics storage are denied by default until a visitor accepts cookies where consent is required. Users may opt out of the use of the DART cookie and personalized advertising by visiting Google Ads Settings at https://adssettings.google.com. Users can also opt out of some third-party vendors' use of cookies for personalized advertising at https://www.aboutads.info.
We do not sell your personal information. We may share data with: trusted service providers who assist in operating our platform (e.g., cloud hosting, payment processing, analytics) under strict data processing agreements; law enforcement or government authorities when required by applicable law or to protect our legal rights; and corporate affiliates or successors in the event of a merger, acquisition, or asset sale.
We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Account data is retained for the duration of your account plus 90 days after termination, after which it is securely deleted. Usage analytics data is retained in anonymized form for up to 24 months.
We implement technical and organizational security measures appropriate to the services we provide, including encrypted transport, access controls, operational monitoring, and incident response procedures. Additional security documentation may be provided during customer onboarding or vendor review.
Under the DPDP Act 2023 (India), you have the right to: (a) obtain confirmation on whether we process your data; (b) request access to and correction of your data; (c) request erasure of your data subject to legal retention requirements; (d) nominate a representative to exercise your rights posthumously; and (e) file a complaint with the Data Protection Board of India. Under GDPR (EU/EEA), you additionally have the right to: data portability, restriction of processing, object to processing, and lodge a complaint with your local supervisory authority. To exercise any rights, email privacy@abdflow.com. We will respond within 30 days as per DPDP Act timelines.
Your data may be transferred to and processed in countries other than your own, including India and the UAE. For users in the EEA, we ensure adequate safeguards through Standard Contractual Clauses (SCCs) approved by the European Commission or other lawful transfer mechanisms. By using our services, you consent to such transfers.
As required under the DPDP Act 2023 and IT Rules 2011, we have appointed a Grievance Officer: Name: Grievance Officer, ABDflow. Email: grievance@abdflow.com. Address: ABDflow, UAE & India. The Grievance Officer shall acknowledge any complaint within 24 hours and resolve it within 15 days of receipt.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will delete it immediately. Under the DPDP Act, verifiable parental consent is required for processing data of children.
We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.
For privacy-related inquiries or to exercise your rights, contact us at: Email: privacy@abdflow.com Grievance Officer: grievance@abdflow.com Phone: +971 50 5425655 / +91 96566 85558 WhatsApp (UAE): https://wa.me/971505425655 WhatsApp (India): https://wa.me/919656685558 Address: UAE & India.
Last updated: May 2026