Delivery operations, unified

Move every delivery. Command every detail.

deliOPS is the AI-powered operating system for delivery service providers managing riders, branded motorcycles, fleet, contracts, hubs, orders, payroll, settlements, compliance and performance at scale.

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Multi-country ready AI-powered operations Built for high-volume fleets
Delivery command center
Live operational intelligence across every contract, hub and rider.
Today
New dispatch
Active riders
2,846
8.4%
Deliveries today
18,492
12.7%
On-time SLA
97.8%
Excellent
Fleet online
2,612
Live
Delivery velocity Hourly
Live rider activity View all
RK
Rashid Khan
DXB-4012 · 14 orders
On route
JM
Jose Manuel
AUH-8821 · 11 orders
Pickup
AR
Ahmed Rafi
SHJ-2033 · 16 orders
Delivering
MK
Muneer K.
DXB-6783 · 12 orders
At hub
Good morning, Abdul
Your shift
Current route
DXB · 07
12 deliveries6h 20m
Navigate Next stop · 1.8 km
Scan order Fast proof capture
Daily target · 74%
AI predicts 18% faster route
97.8% SLA compliance
Settlements reconciled
Built for service providers powering the world's largest delivery ecosystems
Marketplace delivery Food delivery Grocery fleets E-commerce logistics Enterprise contracts Branded rider fleets
One operational truth

Stop running delivery operations through disconnected systems.

Replace spreadsheets, messaging groups, fragmented HR tools, manual payroll calculations and delayed reports with one live operating system built around every rider, vehicle, order and contract.

Complexity compounds with every rider, hub and contract.

Small operational gaps become missed SLAs, payroll disputes, compliance exposure and lost margins when thousands of daily deliveries depend on manual coordination.

Unify every workflow

Connect recruitment, onboarding, attendance, shifts, vehicles, orders, incidents, payroll and settlements.

See operations live

Know who is active, where every rider is assigned, what is delayed and which SLA needs intervention.

Act with AI intelligence

Use predictive insights to improve deployment, reduce downtime, prevent expiry risk and protect margins.

The operating system

Every delivery operation, connected to one intelligent core.

deliOPS synchronizes people, fleet, work, money and intelligence so every department works from the same real-time operational data.

Powered by deliOPS MAK.U intelligence core
Rider workforceRecruitment to offboarding
Fleet operationsMotorcycles, assets and branding
Order orchestrationDispatch, route and proof
Hub controlCapacity, shifts and handovers
Finance and payrollIncentives, penalties and settlement
SLA intelligencePerformance, risk and forecasts
Complete platform

Built for every moving part of a delivery services company.

Hover on desktop or tap on mobile to reveal the operational depth behind each deliOPS module.

01 / 09

Rider lifecycle

Manage every rider from application and onboarding to assignment, performance and final settlement.

View capabilities

Rider lifecycle management

  • Candidate pipeline and digital onboarding
  • KYC, visa, licence and document tracking
  • Contract, sponsor and client assignment
  • Training, induction and equipment issue
  • Performance, warnings and offboarding
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02 / 09

Motorcycle fleet

Control motorcycle assignment, servicing, inspections, branding, documents and complete asset history.

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Fleet and branded asset control

  • Vehicle assignment and custody history
  • Registration, insurance and expiry alerts
  • Preventive maintenance and repair workflow
  • Branding kits, boxes, devices and uniforms
  • Fuel, fines, incidents and utilization
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03 / 09

Order orchestration

Coordinate high-volume order flows, dispatch decisions, exceptions and proof of delivery.

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Order and dispatch intelligence

  • API, CSV and manual order ingestion
  • Smart rider and route allocation
  • Pickup, delivery and exception statuses
  • OTP, signature and image proof
  • SLA breach and escalation workflows
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04 / 09

Attendance and shifts

Plan rosters, validate attendance, manage leaves and keep every contract fully staffed.

View capabilities

Workforce deployment

  • Shift templates and demand-based rostering
  • Geo-verified attendance and check-in
  • Weekly off, leave and absence management
  • Replacement and standby allocation
  • Overtime and productive-hour tracking
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05 / 09

Hub operations

Run every delivery hub with live staffing, asset, handover, dispatch and incident visibility.

View capabilities

Hub and zone control

  • Hub capacity and roster planning
  • Rider and vehicle check-in workflows
  • Zone, cluster and service-area mapping
  • Equipment issue and return logs
  • Handover, incident and audit records
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06 / 09

Payroll and incentives

Calculate salaries, per-order earnings, guarantees, overtime, penalties and incentives accurately.

View capabilities

Payroll built for delivery models

  • Fixed, hourly and per-delivery structures
  • Contract-specific bonus and slab rules
  • Attendance, overtime and deduction inputs
  • Advance, fine and recovery management
  • Payslips, approvals and payroll export
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07 / 09

Client settlements

Reconcile client billing with rider output, penalties, contractual slabs and approved figures.

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Settlement and margin control

  • Contract tariff and billing-rule engine
  • Delivery, attendance and SLA reconciliation
  • Penalty, incentive and dispute workflow
  • Client statement and invoice support
  • Rider-level profitability analysis
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08 / 09

Compliance and incidents

Stay ahead of document expiry, accidents, traffic fines, policy breaches and safety concerns.

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Compliance without blind spots

  • Expiry calendar and automated reminders
  • Accident, damage and insurance cases
  • Fine assignment and recovery workflow
  • Safety checks and policy acknowledgements
  • Complete audit-ready history
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09 / 09

Communication center

Keep operational communication, acknowledgements, support and escalations attached to the right records.

View capabilities

Connected communication

  • Rider announcements and targeted messaging
  • Helpdesk tickets and escalation queues
  • Automated document and shift reminders
  • Multilingual templates and notices
  • Read receipts and acknowledgement logs
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MAK.U intelligence

AI that understands delivery operations.

Ask questions in plain language, identify operational risks, forecast workforce needs, detect unusual patterns and receive precise recommendations based on live deliOPS data.

Route intelligence Workforce forecasting Margin protection Compliance prediction Natural-language analytics
Workforce alert Hub 04 may require 18 additional riders between 6-9 PM.
Margin insight Route cluster B can improve contribution margin by 7.2%.
Compliance risk 23 rider documents require action within the next 14 days.
End-to-end execution

From new contract to completed settlement.

A connected operational flow ensures every team, record and approval moves together without repeated data entry or disconnected handovers.

01

Configure contract

Define client, hubs, zones, tariff structure, rider requirements, SLA rules, branding and settlement terms.

Commercial operations
02

Deploy workforce

Recruit, validate, onboard and assign trained riders with the right documents, vehicles and equipment.

HR and operations
03

Run live operations

Manage attendance, orders, routes, hub activity, rider communication, incidents and exceptions in real time.

Dispatch and hubs
04

Measure performance

Track output, utilization, SLA achievement, rider scorecards, fleet health, cost and operational risk.

Management intelligence
05

Reconcile and settle

Validate client statements, calculate rider payroll, process adjustments and close every period accurately.

Finance and payroll
Operational outcomes

Control the metrics that define delivery profitability.

Transform daily activity into measurable operational improvements across delivery output, utilization, compliance, payroll accuracy and client service.

Operational visibility
100%

One live command center for every rider, motorcycle, hub, order, incident, SLA and settlement.

SLA performance
97.8%

Detect service risks before they become client escalations.

+12%
Payroll accuracy
99.9%

Calculate complex delivery earnings with traceable rules.

Fleet utilization
92%

Reduce idle assets and keep motorcycles working where demand is highest.

92%
Decision speed
Live

Move from delayed reports to immediate operational intelligence.

Global by design

One platform for every market you operate in.

Configure multiple legal entities, countries, currencies, languages, time zones, holidays, payroll structures, hubs and client contracts without fragmenting your operations.

Multi-entity Multi-currency Multi-language Local compliance Regional analytics
Enterprise control

Secure, accountable and ready for serious operations.

Protect sensitive workforce, operational and financial information with structured access, traceable actions and resilient data practices.

Role-based access

Give each user access only to the companies, regions, hubs, modules and actions they are authorized to manage.

Complete audit trail

Maintain traceable histories for assignments, edits, approvals, payments, incidents and critical operational changes.

Protected business data

Use modern encryption, backup and recovery practices designed to keep operational data protected and available.

Integration ready

Connect delivery platforms, payroll systems, finance tools, telematics, messaging channels and internal services.

Built around your operations

Make every delivery operation move as one.

See how deliOPS can be configured around your riders, branded fleet, client contracts, hubs, payroll logic, settlement models and growth plans.

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